FAQ

Why don't we sell our shoes online?

Most Americans are very comfortable making purchases online. It's quick, easy, and a good way to avoid long lines at the mall. So in this age of online shopping, we at Murray's Shoes often get asked why we don't offer on line shopping to our customers.

Our philosophy here at Murray's Shoes is to be more than a shoe store. Our unique combination of retail, education, and service allows us to fit you with the proper size and style so that you won't have to take the chance of a bad decision from buying online. Also, we have trained staff that is recognized as experts in fitting shoes.

When customers come in complaining of foot pain, we ask about their symptoms and daily activities, perform a Pedorthic assessment by a certified Pedorthist and can even modify and adjust shoes to fit the customers needs. It is extremely difficult to accurately recommend footwear without assessing first hand, an individual's gait pattern, range of motion, biomechanical profile and foot type. These things cannot be done via the internet. While unreliable forms of self-assessment have been used elsewhere, we avoid advocating these means.

That level of customer service can't be replicated online!

Do We Take Insurance?

As changes continue to occur with insurance companies we find cost for pedorthic work is usually not covered by health insurance. However, once we discover the type of work that will be needed to address your specific problem, you should call your insurance carrier and see if there would be coverage for you. Our Facility does not take any insurance but will supply you with the necessary insurance form to send in for reimbursement, should your carrier allow out of network.

We made the decision not to have contracts with insurance companies so that we are allowed to do what is necessary to address the cause of the problem. We opted for the best medical care rather than discounted health care. Should you decide to go to your carriers list of providers and you are not satisfied with the outcome, we are here and would be more than willing to help you through this difficult time of treating the cause.

Can I Place a Special Order?

Murray’s Shoes has the capability to order most shoes that are available from the companies we carry. In the event that we are out of a size, a style or color we do not stock and it is available from the manufacture, we will be more than willing to special order the shoe for you. We do require a 20% deposit which is fully refundable if the shoe does not fit. We will hold the special order for two weeks and then the deposit will be forfeited unless arrangements has been made to come in at a later date.

Privacy Policy

Credit card numbers:

Murray's Shoes respects and values your privacy. We're sure you have heard that statement before. But we really mean it. At no time are credit card numbers saved anywhere in our store or on any computer. Anytime we sell or refund an amount on your credit card we will have to ask for it again. This prevents hackers from obtaining your card information.

Purchase Records:

We do ask for the following information so that we may keep track of the purchases you make. This helps us when you come in to purchase new shoes to see what sizes and styles you have purchased in the past. In addition, should someone come in to buy you a gift we will have a record of purchases to help them in their decision of what to get you.

  • Telephone number
  • First and last name
  • Home address

Email Addresses:

We also invite you to give us your E-Mail address so we may notify you of any upcoming sales or events occurring in our store. We do not like a lot of emails in our in box so don't expect much from us. But since you are a valued customer of ours this allows us to reach you before we advertise in any other media.

Once again, under no circumstances do we every give out your information to anyone. It will never happen.

Removal of Emails

Should you every want to have your email address taken off our list just click to our sign up for our email page and tab down to the removal link and unsubscribe. We are sorry if it has come to this and hope that if we have done something wrong you will give us another chance to be of service.

Changes to our Privacy Policy:

Murray's Shoes reserves the right to update and change our privacy policy at anytime without any formal notice to our customers. If our information practices change at some time in the future, we will post the policy changes to our website to notify you of these changes and provide you with the ability to opt-out of these new uses. We will also notify you by way of email should we have that information.

Directions & Hours

Store Location:
Murray's Shoes
8116 W. Bowles Ave.
Littleton, CO 80123
303-972-8436

Hours of Operation:
Monday-Saturday
10 AM - 6 PM
Sunday
Closed

Return Policy

Effective April 1st, 2012

Murray's Shoes' core values consist of providing our customers with one on one service by our trained staff. Our knowledge and patience help guide customers to the best fit and appropriate shoes for their needs. This takes time and experience, none of which comes without a price of doing business. We want to maintain our core values and to do that the following return policy has been implemented.

  • All returns must be done within 14 business days from the date of purchase with a receipt.
  • No returns will be accepted after 14 business days.
  • All shoes must be in new/unused condition, in original box, with original insoles included.
  • No refunds or exchanges on sale shoes.
  • No refunds on Pedorthic services, orthotics, accessories, or socks.
  • Special orders on non-stock items will be subject to a 10% restocking fee.

Refund Payment

1) Charge refunds will be given immediately.
2) Cash or check refunds will be mailed to you in the form of a store check, within 10 business days