Why don't we sell our shoes online?
Most Americans are very comfortable making purchases online. It's quick, easy, and a good way to avoid long lines at the mall. So in this age of online shopping, we at Murray's Shoes often get asked why we don't offer on line shopping to our customers.
Our philosophy here at Murray's Shoes is to be more than a shoe store. Our unique combination of retail, education, and service allows us to fit you with the proper size and style so that you won't have to take the chance of a bad decision from buying online. Also, we have trained staff that is recognized as experts in fitting shoes.
When customers come in complaining of foot pain, we ask about their symptoms and daily activities, perform a Pedorthic assessment by a certified Pedorthist and can even modify and adjust shoes to fit the customer's needs. It is extremely difficult to accurately recommend footwear without assessing first hand, an individual's gait pattern, range of motion, biomechanical profile and foot type. These things cannot be done via the internet. While unreliable forms of self-assessment have been used elsewhere, we avoid advocating these means.
That level of customer service can't be replicated online!