Q: How can you help me with my foot pain issues?
A: Our philosophy here at Murray’s Shoes is to be more than a shoe store. When shopping in-store, our unique combination of retail, education, and service allows us to fit you with the proper size and style. Also, we have highly trained staff recognized as experts in fitting shoes.
When customers come in complaining of foot pain, we ask about their symptoms and daily activities, perform a Pedorthic assessment and can even modify and adjust shoes to fit the customers needs. It is extremely difficult to accurately recommend footwear without assessing first hand, an individual’s gait pattern, range of motion, bio-mechanical profile and foot type. These things cannot be done via the internet. While unreliable forms of self-assessment have been used elsewhere, we avoid advocating these means.
Q: Do We Take Insurance?
A: As changes continue to occur with insurance companies we find cost for pedorthic work is usually not covered by health insurance. However, once we discover the type of work that will be needed to address your specific problem, you should call your insurance carrier and see if there would be coverage for you. Our Facility does not take any insurance but will supply you with the necessary insurance form to send in for reimbursement, should your carrier allow out of network.
We made the decision not to have contracts with insurance companies so that we are allowed to do what is necessary to address the cause of the problem. We opted for the best medical care rather than discounted health care. Should you decide to go to your carriers list of providers and you are not satisfied with the outcome, we are here and would be more than willing to help you through this difficult time of treating the cause.
Q: Can I Place a Special Order?
A: Murray’s Shoes has the capability to order most shoes that are available from the companies we carry. In the event that we are out of a size, a style or color we do not stock and it is available from the manufacture, we will be more than willing to special order the shoe for you. We do require a 20% deposit which is fully refundable if the shoe does not fit. We will hold the special order for two weeks and then the deposit will be forfeited unless arrangements has been made to come in at a later date.
Q: How do I return or exchange an online purchase?
A: Our Online Returns & Exchanges Policy:
If for any reason you are not satisfied with your new footwear you can return your new/unworn purchase in its original packaging within 30 days for a full refund.
Please try your new shoes out on a carpeted surface and wear socks to protect the footwear. Footwear that is worn or cannot be restocked is non-returnable. We will look over all returns and contact you if items are non-returnable. Any items that are considered non-returnable will be sent back to you at your expense.
Please include a copy of your receipt or packing slip with all original packaging, tags and insoles. We do not provide return shipping labels for returned items, nor do we offer refunds for shipping charges. We will not be responsible for any merchandise lost in transit during the return process.
Clearance items are final sale and non-returnable.
Items may be returned or exchanged in the store or you may send your returns to:
Murray’s Shoes
8116 W. Bowles Ave Unit F
Littleton, CO. 80123
If you are exchanging an item please reach out to Murray’s Shoes at 303-972-8436 or email us at info@murraysshoes.com before returning.
We appreciate your business and look forward to helping you find the perfect footwear that provide comfort, fit and style you will love.
Q: What if my online purchase doesn’t fit correctly?
A: Feel free to bring in your online purchase for a quick assessment of fit. We will be happy to assist you with an exchange or return if needed (as long as the shoes are in returnable condition – see return policy). Please try your new shoes out on a carpeted surface and wear socks to protect the footwear. Footwear that is worn or cannot be restocked is non-returnable.